Frequently Asked Questions
CANADIAN ORDERS
Smaller orders ship cheaper! If you keep your order under 4lb, the shipping is totally reasonable.
As a rule of thumb, Soap and Stick Wax are about 0.5lb each. Candles are 1.5lb each.
We are now offering the option for expedited shipping. For an additional cost, your order will be shipped via Priority Mail 2-4 Day
**These are estimates provided by USPS and are not guaranteed.**
DECEMBER 18th IS THE CUTOFF FOR CHRISTMAS DELIVERY FOR PRIORITY MAIL PER THE USPS
This is an upgrade from our current 5-8 Day Shipping.
**THERE WILL BE NO REFUNDS ON EXPEDITED SHIPPING COSTS IF YOUR ORDER DOESN'T ARRIVE IN TIME**
We will process Expedited shipping orders in 1-2 Business Days (Mon-Fri) and once it's out the door, it's in the hands of the Shipping Carrier.
The cost for Expedited shipping is dependent on order size. Larger bulk orders are not available for Expedited Shipping.
Apparel is not available for Expedited Shipping because we use an outside print shop to fulfil those items.
Expedited Shipping is totally optional and is offered as an add-on service.
If you choose Expedited Shipping even when your order qualifies for free shipping, you will still be charged for Expedited Shipping and your order will be shipped with the Carrier listed above.
To make things short; If we messed something up, we'll make it right! Our full Return Policy can be found HERE
YES! We're a small, Family Owned Business. Not owned by any major corporation! Check out our About Us page to learn about our story!
We are located in Northern California and ship all orders from our shop there. We don't drop-ship or ship items from overseas.
All our regular orders are usually shipped within 1-3 business days. However, it can take up to 10 business days for your items to arrive.
Unfortunately we are unable to ship to multiple addresses in one order.
Sometimes shipping carriers mark an item as delivered when they haven't delivered it yet. This starts to happen more often as we get closer to the holidays.
When this happens, the order almost always arrives the next day.
We have also seen instances where the order was delivered to a Neighbor's house.
If it's been a couple days and your order still hasn't arrived, please Contact Us and we will investigate things on our end and make it right!
Check our our Soap Care Tips HERE
Check out our Candle Care Guide HERE
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