Shipping Policy

We know you're excited to get your Dirty Dangles gear, and we're just as excited to get it to you! Here's everything you need to know about processing times, shipping options and delivery.

 

Free Shipping on Orders $50+

We offer FREE Standard Shipping on U.S. orders of $50 or more.

• Free shipping applies to standard delivery only.

• Orders under $50 are charged shipping based on the total order weight.

• Expedited shipping, when available, is an optional paid upgrade and is not included in our free-shipping offer. There are no refunds on Expedited shipping options.

• Any applicable shipping charges are displayed during checkout before you complete your purchase.

 

Free shipping eligibility is based on your merchandise subtotal after discounts, before taxes and shipping charges.

 

Order Processing Times

Most orders are processed and shipped within 1–2 business days, Monday through Friday, excluding holidays.

Processing time is the time it takes us to prepare, package and hand your order over to the shipping carrier.

 

Please note:

• Orders placed on weekends or holidays will begin processing on the next business day.

• Large orders, custom products and periods of high order volume may require additional processing time.

• Shipping estimates do not include order processing time.

 

Once your order ships, you'll receive a shipping confirmation email with tracking information when available.

 

Standard Shipping (5–9 Business Days)

Our standard shipping option typically takes 5–9 Business Days in transit after your order leaves our shop.

We primarily use USPS Ground Advantage, although another carrier or comparable service may be used when appropriate.

 

Actual delivery times depend on your location, carrier operations, weather and other circumstances outside our control.

Standard shipping estimates are not guaranteed delivery dates.

 

Expedited Shipping

Need your Dirty Dangles order a little faster? We offer expedited shipping upgrades on eligible orders when available at checkout.

 

Available services may include:

• USPS Priority Mail: Estimated 3–4 business days

• UPS 2nd Day Air: Estimated 2–3 business days

• UPS Next Day Air: Estimated 1–2 business days

 

These are the delivery estimates displayed for our shipping options, not guaranteed arrival dates.

 

Important expedited shipping information:

• Expedited shipping is a paid upgrade, even when an order qualifies for free standard shipping.

• Expedited orders receive priority processing whenever possible, but please allow up to 1–2 business days for processing.

• Transit estimates begin when the carrier receives your package.

• Expedited shipping may not be available for apparel, oversized orders, certain destinations or other orders requiring special fulfillment.

• Carrier delays do not qualify an order for a refund of expedited shipping charges.

   

If you need your order by a specific date, please contact us before purchasing. We'll do our best to help you choose an appropriate shipping option, but we cannot guarantee arrival by a particular date.

 

Where We Ship From

Most Dirty Dangles products are packed and shipped from our shop in Northern California.

 

Our apparel is produced and shipped separately by a U.S.-based print partner.

Because of this, orders containing apparel and other products may arrive in separate packages at different times.

 

Apparel Shipping

Dirty Dangles apparel is made to order and fulfilled by our printing partner and does not qualify for Expedited Shipping.

Most apparel orders arrive in approximately 10 days, although production schedules, order volume and carrier delays may affect delivery.

 

Apparel orders generally take longer to fulfill than our standard products and are not eligible for expedited shipping.

If your order contains apparel and other Dirty Dangles products, you may receive more than one shipment.

 

Shipping Destinations

We ship to eligible destinations shown during checkout.

Available shipping services, delivery estimates and costs depend on the destination and the items ordered.

 

For orders shipped outside the United States, customs duties, import taxes or other fees may apply. Unless otherwise indicated at checkout, these charges are the customer's responsibility.

International transit times may be longer due to customs processing and local carrier operations.

 

Tracking Your Order

When your order ships, we'll send a shipping confirmation email with tracking information when available.

 

Please allow time for the carrier to scan and update your package. Tracking information may not appear immediately after a shipping label is created.

 

If your tracking information hasn't updated or your package appears delayed, please contact us.

 

Delayed, Missing or Lost Packages

Occasionally, shipping carriers experience delays due to weather, transportation issues, holidays or other circumstances outside our control.

If your package is delayed or tracking shows a potential delivery problem, please contact us so we can help investigate.

 

If your package appears lost, we'll work with the carrier to determine what happened and help identify an appropriate resolution.

Packages marked as delivered but not received may require additional investigation with the carrier.

 

We review missing-package situations individually and will honor any applicable consumer rights. We do not guarantee that every reported missing package qualifies for an automatic refund or replacement.

 

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before completing your order.

 

If you notice an address mistake, contact us as soon as possible. We'll do our best to correct it before the order ships.

 

Once a package has been handed to the carrier, we can not change its destination.

 

Customers may be responsible for additional shipping costs resulting from an incorrect or incomplete address they provided.

 

Returned-to-Sender Packages

If a package is returned to us because of an incorrect address, an unclaimed shipment, a refused delivery or another unsuccessful delivery attempt, we'll review the return once it arrives back at our shop.

 

For customer-caused delivery issues, eligible merchandise may be refunded minus applicable original shipping and return-to-sender costs, as permitted by law.

 

We generally do not automatically reship returned packages. If you'd still like the products, you're welcome to place a new order.

If the delivery problem was caused by an error on our part, we'll work to make it right at no additional shipping cost to you.

 

Damaged or Incorrect Deliveries

If your order arrives damaged, defective, incomplete or incorrect, please contact us as soon as possible.

 

Include your order number, a description of the problem and photos if applicable.

 

If we made a mistake or your products arrived damaged or defective, we'll work with you to arrange an appropriate resolution at no additional shipping cost to you.

 

Order Changes and Cancellations

Need to change or cancel an order?

Please contact us as soon as possible after placing your order.

 

We can accommodate cancellations and changes only while the order has not yet shipped or entered a fulfillment stage that prevents changes.

 

Orders already shipped cannot be canceled. Custom or made-to-order items may become non-cancelable once production has started.

For eligible returns after delivery, please see our Return & Refund Policy.

 

Questions About Shipping?

We're happy to help!

If you have questions about shipping options, delivery times or an existing order, please contact us or email info@dirtydangleshockey.com.

If we mess something up, we'll work to make it right.

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Return & Refund Policy

We want you to be happy with your Dirty Dangles purchase. If something isn't right, we're here to help!

Below you'll find everything you need to know about returns, refunds, damaged products and order cancellations.

 

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a standard return, products must be:

• Unused and in the same condition in which they were received.

• In their original packaging, with tags when applicable.

• Accompanied by a receipt or proof of purchase.

Returns must be requested within 30 days of receiving your order.

Please contact us before sending anything back so we can confirm eligibility and provide return instructions.

Items returned without prior authorization may not be accepted.

 

How to Start a Return

To request a return, email info@dirtydangleshockey.com or visit our Contact Us page.

Please include:

• Your order number.

• The item or items you'd like to return.

• The reason for your return.

• Photos, if you're reporting damage, a defect or an incorrect item.

We'll review your request and provide the next steps.

 

If your return is approved, we'll provide return instructions and, when applicable, a prepaid return shipping label.

Please do not mail products back before contacting us.

 

Return Shipping Costs

For standard returns, the customer is responsible for the cost of return shipping.

 

When we provide a prepaid return label, the cost of that label will be deducted from your refund.

 

If your return is due to a defective, damaged or incorrect product, or an error on our part, we'll cover the necessary return shipping costs.

 

Original shipping charges are generally non-refundable for standard returns, except where required by law or when the refund results from our error.

 

Expedited shipping charges are non-refundable.

 

Products That Cannot Be Returned

For hygiene, safety and product-quality reasons, certain items are not eligible for standard returns.

These include:

• Opened or used personal-care products, including soap, body wash and deodorant, unless defective or otherwise covered by applicable law.

• Custom-made, personalized or special-order products.

• Sale or final-sale items, where legally permitted.

• Gift cards.

   

Products that have been used, damaged after delivery or returned without their original packaging may also be ineligible.

 

These restrictions do not limit your rights concerning defective, damaged or incorrectly supplied merchandise.

 

What If I Don't Like the Scent?

We know fragrances are personal. What smells amazing to one hockey player might not be another player's favorite.

If you aren't happy with a scent, please contact us.

 

We'll review your situation individually and do our best to find a reasonable solution.

 

While we cannot guarantee a refund or replacement for every opened or used product based solely on scent preference, we're always happy to hear from you and see how we can help.

 

Damaged, Defective or Incorrect Items

If something arrives broken, damaged, defective or different from what you ordered, let us know as soon as possible.

 

Please include your order number and photos of the product and packaging when available.

 

We'll review the issue and arrange an appropriate resolution, which may include a replacement, refund or another suitable solution.

 

You will not be charged additional return or replacement shipping costs for errors on our part or products that arrive damaged or defective.

 

Missing Items

If your order arrives with an item missing, please check the packing materials and shipment information first.

Some orders, particularly those containing apparel, may arrive in multiple shipments.

 

If something is still missing, please contact us with your order number and details. We'll investigate and work to correct any fulfillment error.

 

Exchanges

We do not offer a guaranteed direct-exchange service for all products.

 

The fastest way to receive a different item is generally to request a return for the original eligible product and place a new order for the item you want.

 

If you receive an incorrect or defective item, please contact us first so we can help resolve the issue without requiring an unnecessary new purchase.

 

Refunds

Once we receive and inspect your eligible return, we'll notify you whether your refund has been approved.

 

If approved, we'll issue the refund to your original payment method within 10 business days.

 

Your bank, credit card provider or payment processor may require additional time for the refund to appear in your account.

 

Approved refunds generally cover the eligible returned merchandise, less any applicable return shipping deductions. Original shipping charges are normally non-refundable, except where required by law or when the return results from our error. Expedited shipping charges are non-refundable.

 

If more than 15 business days have passed since your refund was approved, please contact us at info@dirtydangleshockey.com.

 

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

 

We can cancel eligible orders before they ship or enter a fulfillment stage that prevents cancellation.

 

Once an order has shipped, it cannot be canceled and may instead qualify for a return after delivery.

 

Custom, personalized and made-to-order products may not be cancelable once production begins.

 

Any applicable statutory cancellation rights remain unaffected.

 

Returned-to-Sender Orders

If an order is returned to us because of an incorrect shipping address, an unclaimed package, a refused delivery or another customer-caused delivery issue, we'll review it after the package has been returned.

 

Eligible products may be refunded minus applicable shipping expenses and return-to-sender charges, as permitted by law.

 

We generally do not automatically reship returned orders. Customers who still want the merchandise may place a new order.

 

If the issue was caused by a mistake on our part, we'll work with you to resolve it without additional shipping charges.

 

European Union 14-Day Right of Withdrawal

For qualifying orders delivered to the European Union, consumers generally have the right to withdraw from a distance purchase within 14 days of receiving the goods, without providing a reason.

 

To exercise this right, please contact us within the applicable cancellation period.

 

Certain products may be exempt under applicable law, including qualifying personalized goods and sealed products unsuitable for return for health or hygiene reasons once unsealed.

 

Any applicable statutory refund, return-shipping and reimbursement requirements will be honored.

 

This section does not limit other mandatory consumer protections that may apply to your purchase.

 

Questions or Problems With Your Order?

We're a small hockey business, and we genuinely appreciate every order.

 

If something isn't right, please give us the opportunity to help.

 

Email info@dirtydangleshockey.com or visit our Contact Us page.

We'll do our best to make things right.