Processing Time - Most orders are processed and shipped in 1-2 Business Days (Monday - Friday excluding Holidays)

Transit Time - Standard transit time is 5-9 Days depending on distance. We ship with USPS Ground Advantage

Shipping Location - All items excluding apparel are shipped from our shop in Northern California. Apparel is fulfilled by a 3rd party supplier and ships separately from our other items.

Apparel Times -Most apparel arrives in about 10 Days.

Please contact us if you have any problems with your order. If we messed something up, we WILL make it right!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Buyers are responsible for the cost of return shipping. Shipping cost will be deducted from the total refund.

To start a return, you can contact us at info@dirtydangleshockey.com. Please note that returns will need to be sent to the following address: Dirty Dangles Hockey, 2977 Delta Rd, Brentwood, CA, 94513 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dirtydangleshockey.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@dirtydangleshockey.com.

To cancel an order, request a cancellation within: 24 hours of purchase.

*Items already in transit can not be canceled.

If your item(s) are returned to sender, we will issue a refund minus shipping costs. We are no longer re-shipping orders that are returned to sender. You are welcome to place the order again.

Thank You!