Follow these best practices to get the most out of your new candles:
The common sense part:
The hot candle is hot! Make sure your candle is on a heat resistant surface and keep it away from children, pets, adult children, hockey players or anything else that could knock it over or cause something else to catch fire.
It's a candle. I just light it. Right?
Yes... and no. While you can just fire that thing off, we want you to have the best experience possible. (Even if it means ordering fewer candles).
Trim that wick. Before lighting your candle, make sure to trim the wick to about 1/4 inch (6mm). A longer wick means a larger flame. A larger flame means the candle melts faster than it should.
Burn for at least 2 hours. Have you ever had a candle that seems to burn straight down, leaving wax on the sides? That's called "Tunneling" and it happens when a candle is only lit for a short period of time.
We recommend a minimum burn time of 2-3 hours to prevent tunneling (but more is always better.) When in doubt, make sure the wax pool reaches all the way to the edge of the candle before extinguishing.
Don't leave your candle unattended. An even wax melt is not worth a fire!
Avoid drafts (or fans). Drafts can cause the flame to burn the wax more quickly, reducing the life of your candle. It can also result in an uneven wax melt. (Tunneling)
Extinguish the flame properly. Use a snuffer or gently blow out the flame. Avoid blowing out the candle forcefully, which can cause the wax to splatter. (Ouch!)
And remember, if you have any problems with your order or any of our products
We're here to help!
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